Tech Support
Client Support
What It Does
The Tech Support agent is your front-line client support specialist. It handles incoming security tickets, triages alerts, answers client questions, and escalates complex issues to your human team. The responses are so natural that clients will not realize they are interacting with AI. In beta testing, 94% of clients could not distinguish the AI from human support.
How It Works
📊 Analyze
Identify patterns
Capabilities
- Real-time monitoring — Continuous analysis of your client environments
- Automated response — Takes action without waiting for human approval
- Intelligent escalation — Knows when to involve your team
- Learning system — Improves accuracy based on your environment
- Multi-tenant — Fully isolated per-client contexts
💡 Pro Tip
Check the agent configuration in your dashboard to tune sensitivity, alert thresholds, and auto-remediation settings for each client.
Configuration
Each agent is configurable per-client through the dashboard. You can adjust scan frequency, alert thresholds, auto-remediation rules, and notification preferences.
FAQ
Setup is automatic. Once the connector is deployed, the agent begins working within 60 seconds. No manual configuration required for the default protection profile.
This agent is available on all plans. Starter includes 2 agents, Pro and Ultimate include all 6.
Yes. Auto-remediation is configurable per-client. You can set it to alert-only mode where the agent detects issues but waits for human approval before taking action.