Frequently Asked Questions

10 minutes. Deploy the lightweight connector on any machine on your client network, and the Onboarding Agent takes over. Asset discovery, baseline configuration, monitoring setup, and agent deployment all happen automatically.

No. The connector runs on one machine on the network. Client endpoints are monitored remotely. No software to install on individual machines, no user disruption.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Each MSP gets a fully isolated environment with per-tenant encryption keys. We never access your data without explicit permission for support purposes.

Auto-remediation is optional and configurable per-client. Start in alert-only mode where the AI detects and recommends, but a human approves action. Once you build confidence, enable auto-remediation for low-risk findings.

Traditional SIEMs collect logs and require you to build rules. Gridlock uses AI agents that understand context, learn your environment, and take action. No rule-building, no alert fatigue, no 3am false positives.

Yes. The Ultimate plan includes full white-labeling — your brand, your domain, your reports. Your clients see your brand, not ours.

HIPAA, SOC 2 Type II, PCI-DSS, and NIST CSF. Additional frameworks (ISO 27001, CMMC, GDPR) are on the roadmap.

Per-endpoint, per-month. Starter ($149/mo) includes 2 agents. Pro ($299/mo) includes all 6. Ultimate ($499/mo) adds white-label and API access. Volume discounts available for 500+ endpoints.

Yes. 14-day free trial with full Pro plan access. No credit card required.

ConnectWise, Kaseya, Datto, NinjaRMM, Syncro, and more. Webhook API available for custom integrations. Slack, Teams, and email notifications built-in.