Everything you need to know about Gridlock. Can't find your answer? Contact us.
Three tiers designed for MSPs at every stage:
Yes. Pay annually and get 2 months free (effectively ~17% discount). Annual billing is available for all tiers and can be selected during checkout or switched in the billing portal.
Absolutely. Monthly plans cancel immediately with no penalty. You retain access through the end of your billing period. Annual plans can be cancelled with a prorated refund for unused months.
The 14-day free trial includes full Professional tier features. When it ends, your data is preserved for 30 days. You can subscribe to any tier, and we'll restore everything instantly. No credit card required to start a trial.
Under 4 hours for a standard 200-endpoint environment. The Zero-Touch Onboarding agent handles deployment, configuration, and baseline assessment automatically. Most of that time is the discovery phase — agents are protecting endpoints within minutes of installation.
Minimal. You need Node.js 18+, 2GB RAM (4GB for 500+ endpoints), 500MB disk space, and outbound HTTPS to *.lockthegrid.com. Agent packages support Windows Server 2019+, Ubuntu 20.04+, and macOS 13+. The dashboard runs in any modern browser.
On-prem deployment is available on the Enterprise tier (coming Q4 2026). It includes the full agent suite running in your infrastructure with no external API dependencies. Data never leaves your network. Contact us for early access to the on-prem beta.
Cloud agents (default) connect to our platform for threat intelligence and coordination. Local agents process endpoint telemetry on-device and only sync summaries — better for bandwidth-constrained environments. Both provide the same protection level. You can mix both in a single deployment.
We collect endpoint telemetry (process lists, network connections, file hashes) — never file contents, passwords, or personal data. Everything is encrypted at rest (AES-256) and in transit (TLS 1.3). Data is stored in SOC2-certified US data centers, with EU residency available on Enterprise. Full details in our data handling guide.
All data in transit uses TLS 1.3 with certificate pinning. Data at rest uses AES-256-GCM with per-tenant encryption keys managed via AWS KMS. Keys auto-rotate every 90 days. API keys are bcrypt-hashed and never stored in plaintext.
The Compliance Engine agent supports SOC2 Type I & II, HIPAA, PCI-DSS, GDPR, and NIST CSF out of the box. Custom frameworks can be added on Enterprise tier. Gridlock itself is SOC2 Type II certified and GDPR compliant.
Yes. We conduct annual third-party penetration tests and run continuous automated security scanning. Penetration test summaries are available to Enterprise customers under NDA. We also run a responsible disclosure program — report vulnerabilities to [email protected].
Very. Agents operate 24/7 without human intervention. They monitor, analyze, and act independently. The Threat Researcher quarantines endpoints, Tech Support resolves tickets, and Compliance Engine remediates gaps — all without human approval. You set the boundaries and they operate within them.
Yes. Every agent has configurable parameters: scan intervals, severity thresholds, escalation rules, auto-remediation boundaries, and notification channels. You can restrict any agent from taking automatic action and require human approval for specific operations. See agent configuration docs.
Agents have built-in confidence thresholds. Low-confidence actions are either logged without execution or escalated to humans. All agent actions are auditable with full before/after state. You can rollback any automated change from the dashboard. Agent behavior is continuously improved based on feedback loops.
Escalation triggers include: critical-severity threats, novel attack patterns, actions affecting production systems, incidents requiring business decisions, and any operation that fails the confidence threshold. You configure escalation channels (Slack, email, SMS, PSA ticket) per severity level.
Yes — it's core to the platform. Each client gets an isolated tenant workspace with its own agents, compliance profiles, and alert routing. You manage all tenants from a single MSP dashboard with cross-tenant threat correlation and aggregate reporting. Multi-tenant is included in the Professional tier.
White-label reporting is available on Professional and Enterprise tiers. Reports include your MSP branding, logo, and color scheme. Compliance reports, security assessments, and QBR documents can all be white-labeled. Client-facing dashboards with your branding are available on Enterprise.
Our partner program launches Q3 2026. It includes volume discounts, dedicated partner support, co-marketing resources, and a revenue share model. Contact us to join the early access list.
Partners earn revenue share on client subscriptions they refer or manage. The model is tiered: more active clients means higher margins. Full details will be published with the partner program launch in Q3 2026. Express interest now for early partner pricing.